FAQs & Questions Answered
What We Hope to Accomplish
We strive to provide high quality products
We strive to include each client in the design process to ensure quality and satisfaction.
We strive to be inclusive of all genders, identities, races, colors and sizes
Pricing, Discounts & More
We are constantly working hard to add to the products available. If you don’t see what you’re looking for, ASK US! We are always willing to find materials and try new projects.
How do you get your pricing?
We try to keep our pricing low and competitive based on current market for similar products in our area. We check out competitors of similar items but we also need to factor in time and materials.
Do plus sizes cost more?
NO!
We DO NOT and never will charge extra for plus sizes.
Why is their a star beside your starting prices?
*Starting prices will increase with layers, color quantity and complexity of design requested. We try to be fair in pricing but more complex designs require more materials.
*Prices start at:
Apparel –
$12 – Toddler Tees/Tanks
$15 – Child Tees
$18 – Adult Tees
$15 – Tanks
$35 – Pull Over Sweater
$45 – Hoodies
$12 – Baseball Caps
*Prices start at:
Beverage –
$10 – Mugs
$25 – Travel Mugs (16oz)
$8 – Wine Glass
*Prices start at:
Ornaments –
$10 – Small Christmas Ornament (Oval, Acrylic)
$15 – Large Christmas Ball (Acrylic)
$10 – Wood Slice Round Ornament
Do you offer discounts?
We can offer discounts on purchases of multiple items.
We are in the process of rolling out a random discount program. make sure you check the backside of the business card included with your order. You may have a surprise discount!
What if I have my own clothing, mugs, ect?
We offer a discount to persons wishing to provide their own products (apparel, kitchenware, ect) to be customized
Do I have to pay a despoit?
Due to the items sold being custom and not a one size fits all product, we reserve the right to ask for a non-refundable deposit at the time of order equal to half the entire order price.
What is a quote? Will it change?
A quote is a promise, that’s the final price. Clients are able to make changes to the order and anytime changes occur, the quote will be upodated accordingly and the client updated. The prices will never increase from the original quote without prior communication between Bughcawe Designs and the client.
How long is a quote valid for?
Quotes are valid for 30 days from date provided
When is payment due?
Payment is due at the time of pick up/delivery or we reserve the right to hold items until payment is recieved in full.
How much do I owe?
Your payment amount will the the final quoted price minus any deposit.
What forms of payment do you accept?
At this time, we accept cash or EMT (email money transfer)
Sizing, Colors, Products & Copyright ©
Sizes and colors vary due to inventory, please inquire as to current stock available.
We strive to stock sizes up to 5X in a variety of colors.
If out of stock, we are able to order it from suppliers.
We always strive to provide high quality products.
We prefer to use Gildan brand apparel where possible, but substitutions may apply based on supply.
Manufacturer of other items may vary dependent on supply.
We may use a combination of high quality HTV (heat transfer vinyl) and infusible inks for apparel, other products may be high quality infusible inks, permanent and/or removable vinyl products.
Can you do Marvel, Disney, Sports logos or other characters?
Probably not. These are generally copyrighted images. We can not do copyrighted images.
That said, we can not individually check every submitted image for copyright infringement.
Please use common sense when submitting artwork for custom creations.
Shipping, Delivery & Pick Up
Do you ship?
At this time we DO NOT ship, but hope to at some point.
Do you deliver?
Delivery within the city of Winnipeg, MB may be available for an extra fee. We’re willing to make arrangements but fuel costs money.
Where is pick up?
Pick up is always an option from the Southdale area in Winnipeg, MB.
We can arrange and discuss specifics at the time of official order. For safety reasons – we do not give out pick up address until an order is placed and deposit is paid.
Returns & Refunds
Can I return an item and get a refund?
Personalized items are non-refundable, non-returnable.
That’s it. We make it, you’ve bought it.
Can I get my deposit back?
If you change your mind after the deposit has been paid and after the product is started or made – you forfeit your deposit.
What if the item is defective?
All items are carefully inspected prior to releasing it to the client. We also provide care instructions specific to the item with every order. Once the item is in your care, it is no longer our responsibility.
Are there any special circumstances?
Special circumstances may exist where we are able to return a product to inventory and therefore may be able to issue a refund for that returned product.
What’s the bottom line?
Refunds and Returns are at the discretion of Bughcawe Designs and we reserve the right to enforce no refunds and no returns.